Let’s get to the practical stuff… the kind of things we file under boring-but-useful.
You’ll be shocked to hear that delivery times and charges depend on where you want us to deliver to, the value of your order, and the type of delivery you need. We’ll be shipping your order from Northampton in the United Kingdom.
Take a look here to work out your delivery charge. They’re all listed without VAT.
We’re nice people. That’s why we offer all customers who’ve bought INNOluxe products a 30 day satisfaction guarantee. That means you can return INNOluxe products bought from us within 30 days and, as long as they’re in the same condition you received them in, you’ll get a full refund or exchange. All you need is a valid receipt or your delivery note. There are the odd exceptions (aren’t there always?), but they’re covered on the rest of this page.
NO QUIBBLE RETURN
To be eligible for a No Quibble Return, your item must be returned unused and in the same condition that you received it in (including being in its original packaging).
We said in our guarantee that we’re nice people, and that’s true, but we do keep an eye on returns. If customers are found to be abusing the generosity of our guarantee, we reserve the right to refuse further returns from them. Fair’s fair.
This does not affect your Statutory Rights.
We don’t offer returns on the items below. They’re the kind of things you’d probably expect…
Any item not in its original condition or packaging, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Don’t forget, we’ll need a receipt or proof of purchase to complete your return.
To return your product, please mail it to the address on your returns label. You’ll be responsible for paying for the shipping costs for returning items, and they’re non-refundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.
If you are shipping an item over £50, you might want to consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Once we receive your return, we’ll inspect it and send you an email to say we’ve received it. We’ll also let you know if your refund has been approved (or not). If it’s approved, we’ll process your refund and a credit will automatically be applied to your credit card or original method of payment within 14 days.
LATE OR MISSING REFUNDS
If you’re expecting a refund and haven’t received it, please double-check your bank account. It seems obvious, but people often forget! If it’s not there, contact your credit card company and/or bank as it may take some time before your refund is officially posted.
If you’ve done all of that and still haven’t received your refund, give us a nudge at firstname.lastname@example.org and we’ll work out where the gremlins are.
If an item was marked as a gift when it was bought, and was shipped direct to the recipient, any refunds will be processed as a gift credit for the value of your return. Once the returned item is received, a gift certificate will be posted to you.
If the item wasn’t marked as a gift when it was bought, or if the gift giver had the order shipped to themselves to give later, we’ll send a refund to the gift giver and they will be made aware of the return.